I arrived with my vic right when they opened on Monday. I spoke with the woman working at the front and explained in more detail the issues I was having and that I would also like a detailed inspection to insure I wouldn't have any surprises on the road. She took detailed notes and was very nice and helpful. The tow truck driver had already explained to her I was on a bit of a time crunch for the SAR course and I explained in a little more detail of my plans. She then told me they should be able to have it by Thursday. Sounded good to me, and I left confident I would hear from them soon with an explanation of the problems they found and what it was going to cost me.
I have been going to quicklube location for years, found out there i had a leak in oil pan went to ltm wihtout appointment and they looked at it right away was able to get repairs done next day before the weekend.
Terrible communication. Very slow repair times. Very high price. I'd recommend finding a more customer-centric shop.
Tim: A little something I learned in the Marine Corps: When you screw up, own it and fix yourself. What you don't do is make up lies and excuses, that's the cowards way out.
I never write reviews but I will to warn the next person. The other reviews are not lying when they say “expensive!” You are literally better off taking your vehicle to a dealership. $50 to look at it (does not go towards any repairs) $85.00hr $35 if they have to program something $20 just to test drive it after the work is done and additional fees for “shop tools.” They didn’t even tell me it was $20 for the test drive. It should be standard and included! I recommend sitting in the garage with the mechanic and see if they’re actually working each minute as they claim. Lesson learned. I will continue to spread the word about how bad this place is and will never be back. Edit: it’s been 2 weeks now from my original review and my vehicle is having the exact same problem! $300.00 gone and the problem still exists. I’ll be taking it to a dealership sometime this week to get professionals to fix it with warranty. Nothing worse than con artists; live & learn.
I have an '85 Chevy Military Blazer that was having electrical issues. I am getting the truck ready for a cross-country trip to go to a search and rescue course and I needed the truck ready in a week or so. I called on a Friday and made an appointment to have my truck towed in bright and early Monday morning when they opened.
Quite possibly the worst service I've ever had as a consumer.
Service seems good. Prices very high. Slow repair time.
So instead of calling I drive down there so I can see what the heck is going on. As soon as I started speaking with him he starts making all these excuses on why the truck isn't done, (they're busy, electrical problems are hard to find, I am asking too much to have my vehicle done in that short of time, blah, blah, blah). Then he slips up and had to confirm with me that it had two alternators. (If you've been working on it, you can't miss two 100amp alternators right in your face.) Then he slips again and tells me the batteries aren't charged. (Seems to me, if you're trying to diagnose an electrical problem, charging the batteries would be near the top of the list.) I call him out on him lying right to my face and I said that all his reasons for not having it done are legitimate but they knew I was on a time crunch and if they knew they weren't going to be able to get to it in time they should have told me that from the beginning or called and as soon as they figured it out so I could take it somewhere else. He stands up and starts walking away telling me to take it somewhere else!
I didn't hear anything from them the rest of the day Monday but I figured they might have other vics they need to get finished up. Tuesday rolls by and I still haven't heard anything. Now I'm getting nervous because I know how long electrical problems can take to figure out. I gave them a call Wednesday around noon and asked to get a status report. The woman I spoke to told me Tim (the person working on my truck) was out at the moment but would give me a call as soon as he got back. I waited until 4:30 and called back cause I still hadn't heard from them. I was put on hold twice while they tried to find Tim but then told me he had left for the day and no one there could tell me anything about my truck. I explained I was told my truck would be done by Thursday and it was Wednesday evening and I hadn't even gotten a price quote or heard anything about the status of my vehicle. She told me she would have Tim call me in the morning and tell me something. Thursday morning comes and no call from Tim. 9:21 rolls around and I get a random text saying "Mike sent you an email." (I never received an email from anyone regarding my truck). Then another: "Sorry Joe, please call the office on your truck. thanks. Tim LTM."
Untrustworthy/lied to me/disrespectful/held vehicle for 4 days with no work done or phone call.
Ltm Auto Truck Trailer is a US Car Repair based in Pontiac, Michigan. Ltm Auto Truck Trailer is located at 1591 E Highwood, Pontiac, MI 48340, USA.
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